Problems Opening Maps

Error 1430

If you open a file in Microsoft Visio (using Visio’s File > Open menu command) while the file is loaded in Process Navigator, you may receive the following error message:

An error (1430) occurred during the action Save. There is a file sharing conflict. The file cannot be accessed as requested

To correct this, go into the Map Control Console and unload the file by deselecting the box next to the file. In Microsoft Visio, save the file again and then close it. Go back to the Map Control Console, and use F5 to refresh the list and reload the file by ticking the box next to the modified file.

Error 1417

When opening a previously created process map you may receive the following error:

An error (1417) occurred during the action Open.
Access has been denied.

This error is usually received on opening files when someone else has the same files open on the network. Ensure the file is not open. Your IT department can check who has the file open.